Right of withdrawal
The Buyer has the right to withdraw from the goods within 14 calendar days from the moment of receipt of the Goods. (Depending on the goods, the Buyer may not have a mandatory right of withdrawal, in which case the reason must be clearly stated and explained). The right of withdrawal does not apply if the Buyer is a legal entity.
In order to exercise the 14-day right of withdrawal, the goods may only be used for their intended purposes, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. If the goods are used inappropriately or damaged, by treating the goods carelessly during use or by not following the instructions, if the original packaging of the goods is lost, or if its packaging is significantly damaged, the online store has the right to reduce the amount to be refunded in accordance with the decrease in the value of the goods.
To exercise your right of withdrawal, you must submit a withdrawal form, which can be found here: Withdrawal form | Consumer Rights Protection Center by sending it to the e-mail address mod-kleitas@inbox.lv. Within 14 days after receiving the goods. It is good practice to provide the customer with the opportunity to return the goods at no additional cost. This will increase trust in the online store, which will help improve sales.
The following sentence is intended for online stores that cannot offer a free return policy. The buyer bears the cost of returning the product, except in cases where the reason for the return is that the product does not match the order (for example, the wrong or damaged product).
The Buyer is obliged to return the Goods to the Seller without delay, but no later than 14 days after sending the withdrawal form to the online store. After receiving the returned goods, the online store shall immediately, but no later than 14 days, refund all payments received from the Buyer based on the Distance Contract.
The Seller has the right to withhold payment until the Buyer has received the Goods or proof of return of the goods. If the Buyer has chosen a shipping method other than the cheapest shipping method offered by the online store, the online store is not obliged to compensate for the excess shipping costs.
The online store is not responsible for any delay in fulfilling or non-fulfillment of obligations, or any other type of non-fulfillment caused by circumstances and obstacles beyond the reasonable control of the online store.
The online store reserves the right to refuse to sell the goods and request the return of the goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.