FAQ
Here you will find short answers to the most popular questions about delivery, payment and returns. If something is still unclear, write to info@mod-kleitas.lv — we answer on weekdays 10:00–18:00.
How much does delivery cost?
Delivery by parcel machine/courier is free from €50. Below this amount, the cost is displayed in the cart before payment.
Is delivery free?
Piegāde ar pakomātu/kurjeru ir bez maksas no 50 €. Zem šīs summas maksa par piegādi tiek rādīta grozā pirms apmaksas.
Do you deliver abroad?
No, shipping abroad is currently not possible.
How to track an order?
To track a shipment in real time, the sender must provide the tracking number of the sent shipment . It is easy to find: the identifier is usually on the receipt or in your personal account if you place an order from an online store.
How to place an order?
- How to place an order? To place an order on our website, follow these steps:
1. Add the item to your cart: Choose the size you want for the item and add it to your cart. Once you have selected all the items you like, go to the cart in the top right corner of the page.
2. Enter a discount code: If you have a discount code available, enter it.
3. Fill in your contact information: Provide your name and surname, email address, and phone number. If you chose parcel delivery, the delivery address will already be provided.
4. Choose the delivery method: choose the most convenient delivery method for you (Omniva parcel machine, DPD parcel machine, DPD courier, pick up at the store in Riga). When choosing a courier, specify the exact delivery address. When choosing a parcel machine, specify the correct parcel machine address.
5. Parameters: We recommend that you leave your parameters (height, weight, circumference) in the notes so that we can make sure that the selected product will fit you perfectly.
6. Choose a payment method: Choose the payment method that suits you best. After payment is made, we will start processing your order. We ONLY process paid shipments
7. Click 'Order goods': and proceed to the next step, where you must make payment by following the instructions provided.
8. Order created: You will receive information about the order and its delivery status by email.
Thank you for shopping at Mod-Dresses store! - How quickly does the order process?
- What payment methods are available? Making payments on the Mod-Dress website is very easy.
Once you have selected the product you like and filled in all the contact information in the cart, you have the option to choose to pay by bank transfer or using a credit card. The store's cooperation partner, through which secure payments are made with local banks (Swedbank, SEB, Citadele, Luminor)
Select the bank you want to make the payment from and follow the steps below.
How do I return or exchange?
- Exchange or return of goods is carried out in accordance with the Consumer Rights Protection Law of the Republic of Latvia (PTAL) and the regulatory regulations of the Cabinet of Ministers of the Republic of Latvia No. 255 “On Distance Contracts”.
- The Buyer has the right to refuse the ordered Product or exchange it within 120 (one hundred and twenty) days from the date of receipt. Returns and exchanges are only applicable to new and unused Products in their original packaging and with the original manufacturer's trademarks.
- The refund is made within 5 (five) business days from the moment the Product is received back.
- The refund is made using the same payment method that the Buyer used to make the specific transaction.
- Returning goods is free of charge.
- The Seller reserves the right to refuse the Buyer the right of withdrawal or to withhold compensation if the Product is damaged due to careless handling of the Product during use or failure to follow the care instructions, or if the condition of the Product has deteriorated as a result of improper storage, if the original packaging of the Product has been lost or if the packaging is significantly damaged.
- If the product is damaged or defective, the Seller is fully responsible for it.
How to choose the right size?
How long will it take for me to receive my refund?
Maksājuma atgriešana tiek veikta 5 darba dienu laikā no preces saņemšanas brīža.
Mēs Jūs informēsim ar SMS vai E-pasta palīdzību, ka esam atgriezto preci saņēmuši.
Maksājums tiks atgriezt uz to pašu kontu, no kura tika veikts pārskaitījums
